Support

Email support@snapledger.io with your account email, approximate event time, device/browser details, app platform, and a concise description of what happened. Do not send brokerage passwords, one-time codes, private keys, full account numbers, or screenshots containing sensitive account identifiers.

Authenticated users can export account data and request account deletion from Settings. Deletion is immediate once confirmed, but it will not proceed if required third-party account cleanup fails.

The planned subscription is a 14-day free trial followed by $12.99 per month unless a different offer is shown at purchase. Subscription management, cancellation, restore, and refund flows are handled through the platform or billing provider used for purchase.

If holdings, balances, orders, activity, quotes, charts, alerts, or analytics look incorrect, include the affected account, symbol, approximate time, whether the issue appears in your brokerage, and whether the issue appears after a manual refresh or reconnect.

For connection failures, include the institution name, connection status shown in SnapLedger, whether the financial institution recently required reauthentication, and whether you changed brokerage credentials, multi-factor settings, account permissions, or account nicknames.

For suspected unauthorized access or account security concerns, contact support promptly from the email associated with your account. If you believe a brokerage or identity-provider account is compromised, contact that provider directly and change credentials there first.

For broad outages or degraded service, check the public status surface from the app header or public site when available. Status messages may summarize affected components, provider conditions, and incident updates without exposing private account data.

Support timing may vary based on severity, volume, account verification, provider availability, and whether the issue depends on third-party systems. We may ask for additional context before taking account-specific action.